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Privacy

4/16/2018

Data usage & Privacy policy

We are committed to protecting your privacy. We will only use the Information that we collect about you lawfully (in accordance with the Data Protection Act 1998 amended for GDPR compliance).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail for anything unrelated to your current order in the future unless you have given us your consent, opened an account or subscribed to our newsletter. We will give you the chance to refuse contact or unsubscribe to the newsletter at any time. We never pass on your information to anyone unrelated in processing your transaction, we hate spam.

The information we will collect about you includes:  

·   your name : - for processing payment and shipping your order

·   address : - for processing payment and shipping your order

·   phone number :- not required but you can give it if you wish to be updated on your order by phone in an emergency

·   email address :- for confirming your order and updating you on it’s progress

·   credit/debit card details :- are not collected by us as they are entered directly into the secure payment processor which in our case is administered by PayPal who have their own data policies.

 if you are paying by phone this information is also entered into the PayPal checkout and is not retained by us after the order is placed.  

We will never collect sensitive information about you without your explicit consent. 

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it. The personal information which we hold will be held securely in the 3dcart database, in accordance with our internal security policy and the law. Our store is hosted by 3dcart and your data is processed by it.

We have no desire to hold information that is not required so if you have not signed up for an account, or subscribed to the newsletter, the details submitted with your order will be deleted after 30 days, (to allow for returns). Any emails relating to your order are deleted immediately on completion of your order.

Newsletter subscribers and registered accounts are deleted if there has been 6 months of inactivity after the last order placed. You can unsubscribe or close your account at any time before this.

Business accounts are retained for 1 year after the most recent order as some businesses order infrequently. They can also be closed at any point.

Orders that have not been checked out are deleted after 7 days.

If you have any questions/comments about privacy, you can contact us

Our secure servers protect your information using advanced encryption techniques and firewall technology.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.